Our client is a leading market research agency that specializes in providing in-depth insights and analysis to our clients. With a focus on customer centricity, we strive to offer high-quality and personalized services. To strengthen our team, we are looking for a driven and experienced Customer Experience Project Manager. In this role you are responsible for initiating and leading projects aimed at optimizing the customer experience.
Job description:
As a Customer Experience Project Manager at our market research agency, you play a crucial role in ensuring an excellent customer experience. You are responsible for developing, implementing and monitoring projects aimed at improving our services. You will work closely with internal teams and external partners to exceed our customers' expectations.
Responsibilities:
Identifying opportunities and challenges regarding the customer experience within the market research agency.
Develop and implement project plans, including objectives, strategies and measurable KPIs.
Coordinating multidisciplinary teams to achieve project objectives.
Analyzing customer feedback, trends and market research results to gain insights for improvements.
Report on project progress to management and stakeholders.
Collaborate with the Marketing, Sales and Research departments to ensure a seamless customer experience.
Job requirements:
At least a completed HBO education, preferably in Marketing, Business Administration, or a related field.
Demonstrable experience as a Customer Experience Project Manager, preferably within the market research or consultancy industry.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Experience with market research methodologies and tools is a plus.
Proactive attitude, results-oriented and stress-resistant.
Affinity with the market research industry and a passion for understanding customer needs.
We offer:
A challenging position within an innovative international market research agency.
Opportunities for professional growth and development.
Competitive salary and benefits.
Got interested?
Apply immediately via the link above, email to info@statterrecruitment.com or call 020-7162747 for more information.
