Job Description
Sales / Customer Support and support Account Managers/Sales in the Southern European region (Italy, Spain, Portugal, France / remote support)
Sales related activities:
• Generating quotations and offers in response to a customer request
• Support with new customer account setup by providing the customer information requested by Finance
• Order Processing – Input customer orders and generate order acknowledgements for customers
• Monitor open customer orders and notify the appropriate department if order is not being progressed efficiently
• Communicate price changes, create and maintain pricing documentation and system information
• Support ad-hoc document requests from customers e.g. SDS & Technical Bulletins
• Assure fulfilment of special customer requests by communicating with appropriate departments to facilitate the request e.g. logistics and purchasing
• Generating regular and ad-hoc reports for sales management (e.g. monthly report)
• Maintain customer contact database
• Support Account Managers/Outside Sales by identifying new opportunities and opportunities for up- and link-selling
• Providing sales related information for internal third parties (finance, marketing, quality, IT, etc.)
• Support Finance / Accounts Receivable with cash collections / mediation in the event of a customer dispute
• Filing sales documentation according to internal and external (legal) requirements
Customer Service related activities:
• Helping to build good customer relations
• Return Material / Credit Requests – Coordinate and manage the customer return material and credit request process. Make sure the company guidelines are followed and all credits are approved by Management.
• Customer Complaint Process – Handling complaints/queries from customers including follow-up with internal and external customers to reach an acceptable conclusion by all parties
• Supporting customers by coordinating actions of internal departments to provide acceptable solutions to customers
Role Specific Information
• Support customers in the Southern European region (Italy, Spain, Portugal, France / remote support)
Requirements / Qualifications:
• Bachelor’s degree in Commercial Discipline or Communications
• Experience in Inside Sales, Customer Service or a similar role
• Experience with various ERP software applications (SAP and JDE an advantage)
• PC knowledge with experience in multiple software packages
• English, German, Italian and French (or a combination of these languages)
• Other European Languages an advantage
• Analysing Information and Problem Solving
• Basic knowledge of products and processes
• Self-Starter
• Keen to learn
• Good communication skills
• Establish an awareness of customer history and requirements
• Understand products, its manufacturing processes, and end use applications
• The ability to work well under stress
• Pricing know-how / Competitor awareness
Interested in this position?
Apply here or call us at +31 (0)20 7162747
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