Job Title

Client Director – Marktonderzoek

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Job Description

Primary objective of the Client Director is to expand existing business in his/her book of business and generate new business.

To realize these commercial targets, content is needed in several stages:

  • Creative input for client meetings
  • Capability to develop client proposals
  • Arrange and attend business meetings
  • Close the deal
  • Brief the research team (kick off, pre-reporting, recommendations)
  • Present insights (add senior consultancy) and close the loop towards sales (leads)

The Client Director is a hands-on person who is able to engage with clients. He/she leads the account in a mature, yet very nimble way. He/she is responsible for the client relationship and budget.


  • Has an honest interest in clients/prospects
  • Is commercial in thinking and doing
  • Has solid knowledge of research methodology and content
  • Is strong in communication; written and verbal
  • High understanding of client needs and demands in a research set up
  • Hands-on and proactive
  • Flexible thinker in solutions
  • Insights provider

Preferably has relevant experience with a specialization in the field of customer experience management.


In consultation with the Managing Director, the Client Director will open and evolve the relationship with named accounts and unnamed clients.

Reporting line:

The Client Director will report directly into the Managing Director.

 What do we offer?

  • A challenging position in a dynamic, fast-paced, innovative, quickly growing global company.
  • A flexible work environment with a focus on owning and taking pride in your work.
  • (International) growth opportunities in line with your career ambitions and passions.
  • An open-culture work environment staffed with ambitious colleagues with “can-do” mentalities.
  • A competitive salary package including a good pension scheme, 25 paid days of leave, and full travel reimbursement (yes, that includes cycling!).
  • An amazing, stylish office space, delicious lunch (with a salad bar), and perfect coffee. MetrixLab’s Rotterdam location is in one of the city’s most trendy areas, close to the Hotel New York—where we have weekly (and free!) Friday afternoon drinks.

Are you interested in this position? Apply here or call us at +31 (0)20 7162747.

Tags: client director, market research, marktonderzoek

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